Order Management Specialist

Purpose:

The Order Management Specialist is responsible for all aspects of order processing. This role will work closely with the shipping team to ensure all orders are shipped correctly and in a timely manner along will providing a positive sales experience to customers by being responsive to customer and team needs.

Duties & Responsibilities:

• Deliver outstanding customer service by responding to and handling all calls and emails regarding customer orders.
• Manage the shipping reports daily for end of day external customer reporting.
• Perform end-of-day audit checks within the orders team to ensure all customer orders have been correctly submitted.
• Respond to client emails and calls requiring same day response and resolution via email and/or phone call (preferred method to assure quick solutions).
• Develop and maintain professional working relationships with current and potential customers, partners, and vendors.
• Provide status and tracking data to leadership & customers as requested.
• Handle all daily inquiries for rush orders and revisions to orders in process.
• Work with the sales team to provide solutions to our customers when they face order and/or shipping challenges.
• Perform other related duties as assigned.

Skills & Abilities:

• Ability to maintain polite & helpful attitude when dealing with high stress customer situations.
• Proficient in Microsoft Office Suite or similar software
• Ability to learn new or updated software
• Ability to work independently & in a team environment as needed
• Ability to work within order management guidelines provided
• Strong attention to detail
• Basic knowledge of office equipment
• Ability to adapt to a dynamic environment

Education & Experience:

• High school diploma or equivalent required
• Experience with Quickbooks, Zoho, and proprietary shipping software preferred