Order Management Specialist
Position Title: | Order Management Specialist |
Department: | Customer Service & Sales Operations |
Reports To: | Director of Customer Service & Sales Operations |
Job Type: | Full Time |
Shift: | Monday - Friday 08:00 AM - 05:00 PM |
Exempt / Non-Exempt: | Non Exempt |
Purpose:
The Order Management Specialist is responsible for all aspects of order processing. This role will work closely with the shipping team to ensure all orders are shipped correctly and in a timely manner along will providing a positive sales experience to customers by being responsive to customer and team needs.
Duties & Responsibilities:
- Deliver outstanding customer service by responding to and handling all calls and emails regarding customer orders.
- Manage the shipping reports daily for end of day external customer reporting.
- Perform end-of-day audit checks within the orders team to ensure all customer orders have been correctly submitted.
- Respond to client emails and calls requiring same day response and resolution via email and/or phone call (preferred method to assure quick solutions).
- Develop and maintain professional working relationships with current and potential customers, partners, and vendors.
- Provide status and tracking data to leadership & customers as requested.
- Handle all daily inquiries for rush orders and revisions to orders in process.
- Work with the sales team to provide solutions to our customers when they face order and/or shipping challenges.
- Perform other related duties as assigned.
Skills & Abilities:
- Ability to maintain polite & helpful attitude when dealing with high stress customer situations.
- Proficient in Microsoft Office Suite or similar software
- Ability to learn new or updated software
- Ability to work independently & in a team environment as needed
- Ability to work within order management guidelines provided
- Strong attention to detail
- Basic knowledge of office equipment
- Ability to adapt to a dynamic environment
Education & Experience:
- High school diploma or equivalent required
- Experience with Quickbooks, Zoho, and proprietary shipping software preferred